First step is to create a password or reset/change one if you have an existing SC profile. It’s important that you don’t re-register using a different email address. Simply follow the steps below to reset your password. 

To Reset/Change Your Password

1. From the Swim Central login screen select the ‘Forgot Password?’ option.
2. Enter your email address that was used to set up your Swim Central account into the ‘Your Email’ field.
3. Select ‘Send Request’. 
4. You will see a pop-up that lets you know the request was received
   
5. An email will be sent to you from noreply@swimming.org.au 
6. *Please check your spam/junk folders if you do not see an email in your inbox. Please note this can take up to 30 minutes
7. This will open a ‘Reset Password’ screen within your internet browser.
8. Enter your email address in the ‘Your Email’ field and then enter your desired password, then select ‘Reset’. Your password will need to contain at least 8 characters, with at least 1 uppercase letter and 1 number.
   
9. You will be redirected to a ‘Your password has been reset’ screen.
   
10. Select ‘Return to Log In’ , enter your email address and password to complete the sign in process. You are now in Swim Central.

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To create a Swim Central profile/account please follow the following steps to register and login. Please note each member profile in Swim Central requires a unique email address

1. Go to Swim Central https://swimcentral.swimming.org.au/home  and at the bottom of the right hand screen Select Register for an account.
2. Enter your email address and create a password that contains at least 8 characters, with at least 1 uppercase letter and 1 number, and select Register.
   
   Alternatively you can register using your Google, Facebook or Apple account.
3. A confirmation email will be sent to the email address you entered from   noreply@swimming.org.au
   
4. You will need to access your inbox and click the confirmation link in the email before proceeding. Please check your spam/junk folders if you do not see an e-mail in your inbox within a few minutes.
   
5. Select Return to Swim Central from the email to confirm your email address.
6. A new window will pop up to show you that your email address has been confirmed.  
   
7. Select Return to Log in and the system login screen will appear. 
8. Enter your newly registered e-mail and password then select Login.
   
9. You need to read and agree to the Swim Central Terms and Conditions.

You will now be logged in to Swim Central.

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This Help Sheet will assist you with purchasing a memberships for a Masters Swimming Club via Swim Central. To purchase a membership you need to have either create a profile or login to your existing profile in Swim Central. Please note membership fees differ between Branches and Clubs and the below fees are an example only. To access Swim Central click here https://swimcentral.swimming.org.au/home

•    If you have an existing Swim Central profile, you need to login and click on Store – follow steps below on purchasing a membership

•    If you are unsure if you have a Swim Central profile, click on forgot password

o if you receive a reset email you have a Swim Central profile and follow the steps to reset your password to login

o if you do not receive one and your email is not in Swim Central you need to create a new profile

Once you have a Swim central profile you need to be logged in and from the menu option to the left select Store, then Select Memberships

Search for your club by club name by postcode or by suburb

Select yourself as the member you are purchasing a membership for.

If the club you are purchasing a membership for has more than one membership product you will see them listed.

If there are no products displaying in the store please check with the Club (or contact Masters Swimming Australia or your Branch) as they may not have any membership products available to purchase.

Select the appropriate membership by selecting ‘Add to Cart for Member name’ at the bottom of the product tile – you cannot add more than one of the same membership

To go to Checkout click on the cart icon next to your name

•    Confirm all details are correct and assigned to the correct name

•    Enter name on credit card

•    Enter card number, expiry date and CVC

•    Read and agree with Terms and Conditions

•    Select ‘Buy Now’

•    A screen saying ‘Thank you for your purchase’ shows with a summary of your purchases

and a confirmation email will be sent to your registered email address.

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To update your profile’s email address or Date of Birth please contact your Branch Administrator – details here

To update First and Last Name, address or contact details, please follow the steps below

1) Login to Swim Central and from the menu select ‘Profiles’.

2) Select ‘View Profile’, for the Primary Account Holder Profile and enter your PIN (If required).

3) Select ‘Edit’ 

5) Update any relevant information by toggling through the icons at the top of the page. 

NB. Any fields highlighted in red are mandatory fields.

6) Once fields are completed select ‘Update Details’.

You are unable to Update Details when any mandatory fields are left blank.

7) A pop-up screen will appear displaying, ‘Profile Updated’

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If you have been previously registered with a Masters Swimming club and wish to change to a new club this is called a transfer. Members can transfer from one club to another club in Swim Central.

Were you a member in 2022?:

• You simply purchase the membership with your New Club for 2023 NOT your 2022 Club
• You are not able to apply for a transfer from a 2022 membership (migrated membership from our previous system)
• DO NOT purchase a membership with your 2022 club and then apply for a transfer

If you are unsure of the process please contact admin@mastersswimming.org.au

Special items to note about transfers:

• Members can only apply for a transfer from a 2023 membership purchased in Swim Central
• When you transfer you may be entitled to a refund:
  • You are entitled to a refund if you transfer and have a 12 month membership to another Club by purchasing a 12 month membership – you will receive a refund of the MSA component and the Branch component if the clubs are in the same Branch
  • If the Clubs are in different Branches you will not receive a refund
  • You will not receive a refund of the Club fee
  • To be entitled for a refund both memberships must be from the same season (i.e. 12 month memberships, memberships from 2023)
• Any funds that are reimbursed should be received within 10 days of the transfer being initiated.
• If you have purchased a 12 month membership & want to transfer during the 6 month membership period (July to December) please contact the National Office as you will not be able to get a refund on the 12 month memberships is the process outlined below
• You can only transfer from a 12 month membership to a 12 month membership or a 6 month membership to a 6 month membership

Please note you will NOT be able to transfer using the steps out lined below if:

• You are wanting to transfer from a 2022 migrated membership
• The membership is 30 days from expiring, has expired or expires today
• If a refund has been requested for a Membership
• Membership is a Trial Type or Second Claim

Please note the images below are currently from a Swimming Australia Help Sheet and the figures and memberships are not Masters Swimming Australia fees or memberships but the process is still the same.

1) Login to Swim Central 

2) Proceed to the member’s ‘Profile’ who is transferring clubs and select ‘View Profile’

3) From the Memberships accordion select the OLD membership and the membership details will display

4) Select ‘Transfer’. If this button is disabled, please contact your state administrator.

4) Search for your NEW club by club/organisation, postcode, or suburb

5) Once you have a selected the new club you wish to transfer to, a summary of any reimbursements you may be entitled to will display. To be entitled for a refund both memberships must be from the same season.

6) To purchase the new membership select ‘Go to Store’ at the bottom of the page

7) Find the new membership product and select  ‘Add to Cart’’

Please ensure you are transferring and purchasing for the correct person (this applies if you are the primary account holder in a family group)

8) Select Shopping Cart at the top of the page

9) At the checkout

1. Verify the contents of your trolley
2. Enter name on card
3. Enter credit card details,
4. Agree with Terms and Conditions
5. Select ‘Buy Now’

NB If your membership requires a document upload, please see here for details.

10) On the ‘Thank you for your purchase’ page select ‘Set as Primary Membership’. This club will become the preferred club/association for the member when participating in activities.

11) Select ‘Transfer From’ and the old membership you are transferring from will be listed

12) Select the old membership and you will be returned to the Membership Transfer page

13) On the Membership Transfer page please confirm

• Membership you are transferring from
• Membership you are transferring to
• Summary of Reimbursement

14) On completing the transfer the member will be eligible to receive a refund on any components which are common to both membership products (i.e. State fee and National fee components). 
To be entitled for a refund both memberships must be from the same season.

15) Select ‘Transfer’ and a pop up modal will show. Select ‘Transfer’

16) The transfer request is automatically approved and the new membership will display with a ‘Primary’ tag. Please note that this can take up to 30 minutes to occur.

17) The old membership can then be located under the ‘Inactive Only’ membership status with a ‘Transferred’ status tag

Please check the club name when purchasing a membership product; that it is the correct Club you are wanting to join and is a Masters Club as some Swimming Australia clubs have similar names. Most Masters Swimming Australia clubs will have the word ‘masters’ in their name but some do not.

If you are unsure contact your Branch or the National Office: admin@mastersswimming.org.au