MSA Memberships

Welcome to Masters Swimming.

NEW members (without an existing Swim Central profile)

• If you do not have a profile already in Swim Central you need to create one
• Click on the JOIN HERE member tab on the right of the page
• Click on Don’t have a login? Register for an account
• Follow the steps to create a profile and verify your email address
• Return to the login page and log into Swim Central
• Once logged in you click on Store, select membership and search for the Masters Club you are wanting to join 

NEW members (with an existing Swim Central profile)

• You may be a parent, a member of a Swimming Australia club or be an SCTA coach and have an existing profile
• If this is you then you need to log into Swim Central using the email address associated with your existing profile
• If you have forgotten your password do s forgot password request
• Once logged in you click on Store, select membership and search for the Masters Club you are wanting to join 

Please check the club name when purchasing a membership product; that it is the correct Club you are wanting to join and is a Masters Club as some Swimming Australia clubs have similar names. Most Masters Swimming Australia clubs will have the word ‘masters’ in their name but some do not.

If you are unsure contact your State/Territory (formally known as Branch) or the National Office: admin@mastersswimming.org.au

 

 

Steps to purchase a membership

Once you have a Swim central profile you need to be logged in and from the menu option to the left select Store, then Select Memberships

Search for your club by club name by postcode or by suburb

Select yourself as the member you are purchasing a membership for.

If the club you are purchasing a membership for has more than one membership product you will see them listed.

If there are no products displaying in the store please check with the Club (or contact Masters Swimming Australia or your State) as they may not have any membership products available to purchase.

Select the appropriate membership by selecting ‘Add to Cart for Member name’ at the bottom of the product tile – you cannot add more than one of the same membership

To go to Checkout click on the cart icon next to your name

•    Confirm all details are correct and assigned to the correct name

•    Enter name on credit card

•    Enter card number, expiry date and CVC

•    Read and agree with Terms and Conditions

•    Select ‘Buy Now’

•    A screen saying ‘Thank you for your purchase’ shows with a summary of your purchases and a confirmation email will be sent to your registered email address.

Download a PDF copy

Welcome back to Masters Swimming. There are 3 types of RENEWING Members:

2022 -23 members

• If you were a financial member of Masters Swimming Australia in 2022-23 your profile HAS BEEN migrated to Swim Central
• Your password that you used in the previous membership database (SportsTG/GameDay) is NOT the password for your login into Swim Central – you need to create a NEW password  
• Click on the JOIN HERE Members tab to the top right of this page
• If you have not yet created a password or logged into Swim Central click on Forgot Password link and follow steps to create your password
• Once logged in you click on Store, select membership and search for the Masters Club you are wanting to join 
• DO NOT re-register new as your profile is in Swim Central

2019-2021 Lapsed Members

• If you were a member in 2019, 2020 or 2021 your profile has been migrated to Swim Central
• Click on the JOIN HERE Members tab to the top right of this page, do a forgot password request  Swim Central to see whether your profile has been migrated
• If you RECEIVE a reset email your profile is there and you just need to follow the steps to create a password
• If you DO NOT RECEIVE an email you can go ahead and create a profile by clicking the tab – Don’t have a login? Register for an account
• Once you have either reset your password or created a profile and have logged in click on Store, select membership and search for the Masters Club you are wanting to join 

Pre 2019 Lapsed Members

If you were a member before 2019 your profile will not be migrated into Swim Central

If you DO NOT have a profile in Swim Central

• You need to create a profile if you do not already have one (if you are unsure if you do follow the steps above for 2019-2021 to check)
• If you do not have a profile click on the Join as a JOIN HERE member tab on the right of the page
• Click on the tab – Don’t have a login? Register for an account
• Follow the steps to create a profile and verify your email address
• Return to the login page and log into Swim Central
• Once logged in you click on Store, select membership and search for the Masters Club you are wanting to join 

If you have a profile in Swim Central

• You may be a parent, a member of a Swimming Australia club or be an ASCTA coach and have an existing profile
• You need to log into Swim Central using the email address associated with your existing profile
• If you have forgotten your password do s forgot password request
• Once logged in you click on Store, select membership and search for the Masters Club you are wanting to join 

Please check the club name when purchasing a membership product; that it is the correct Club you are wanting to join and is a Masters Club as some Swimming Australia clubs have similar names. Most Masters Swimming Australia clubs will have the word ‘masters’ in their name but some do not.

If you are unsure when you were last a member please contact your State/Territory (formally known as Branch) or the National Office: admin@mastersswimming.org.au

 

Steps to purchase a membership

Once you have a Swim central profile you need to be logged in and from the menu option to the left select Store, then Select Memberships

Search for your club by club name by postcode or by suburb

Select yourself as the member you are purchasing a membership for.

If the club you are purchasing a membership for has more than one membership product you will see them listed.

If there are no products displaying in the store please check with the Club (or contact Masters Swimming Australia or your State) as they may not have any membership products available to purchase.

Select the appropriate membership by selecting ‘Add to Cart for Member name’ at the bottom of the product tile – you cannot add more than one of the same membership

To go to Checkout click on the cart icon next to your name

•    Confirm all details are correct and assigned to the correct name

•    Enter name on credit card

•    Enter card number, expiry date and CVC

•    Read and agree with Terms and Conditions

•    Select ‘Buy Now’

•    A screen saying ‘Thank you for your purchase’ shows with a summary of your purchases and a confirmation email will be sent to your registered email address.

 

Download a PDF copy

Membership of Multiple Clubs

Members can join as many clubs as they like, including clubs in different states if desired.  The primary club shall be referred to as the member’s First Claim Club. All other clubs shall be referred to as the member’s Second Claim Club. Members cannot be First Claim members of more than one club.  For a First Claim Club, the club member will pay the required Club, State/Territory (formally known as Branch) and National components of the membership fee.

For any subsequent club memberships, the swimmer will pay:

• Only the club fee if all clubs are within the same State/Territory
• OR a club plus State/Territory fee if any clubs are in different States/Territory
• Please note Club fees are set by the clubs and paid to the Clubs – only State/Territory fees will be charged through Swim Central

Points gained by a club member in the Vorgee National Endurance 1000 Competition shall accrue to the members First Claim Club. In swim meets, the member may represent any club of which they are a member, provided that the swimmer does not swim for more than one club at the same meet.

A member retains the same membership number even if they join more than one club

In Swim Central you will only have ONE login and ONE profile – you will have your First Claim and Second Claim products visible under your ONE membership profile

Please note you must be financial for 2024 with your First Claim Club before proceeding any further

Please note you need to place a second claim request each year – the system does not automatically process second claim each year.

2024 Second claim memberships are processed from the 1 January 2024.

 

To make a second claim request:

• Make sure you are financial for the year with your first claim club
• Submit this Second Claim request form (You will receive a confirmation email on submission of your form)
• MSA will then contact and seek approval from your requested second claim club if it is a new one (it can help if you contact the second claim club and let them know you are going to submit a request form) or process your renewing second claim or if you were an immediate First Claim member of the club you are requesting a second claim with without seeking approval from your club
• Email confirmation will be sent to you once this has been completed
• Your membership number will remain the same as your first claim (primary) club and now in Swim Central you will only have ONE login and profile 
• Interstate second claim members – You can join a club in any of the other states in Australia. For example, if you are a first claim member in NSW and wish to join a second club in VIC, a State/Territory fee component is applicable. This amount varies in each state. You will be emailed information on how to pay once your second claim profile has been set up. You then need to pay a club fee where applicable.
   
• Same state second claim members – As a second claim member within the same state you are not required to pay the national and state fee components again. If a club fee is applicable you will need to organise this payment directly to your club. 

Welcome to Masters Swimming

The MSA Non-swimming membership is a great option for our Volunteers, Coaches, Officials and Social members who wish to be connected to the Masters Swimming community and now to their clubs.  A Non-swimming membership does not entitle members to swim at training or to compete in any meets, postal swims, E1000, Million Metres program. Do not purchase a Non-swimmng membership if you have a swimming membership.

With Swim Central we can now offer the Non-swimming memberships a little differently. The Non-swimming memberships are ‘Dry’ memberships and are priced from $10 (this is the MSA National component – Branches and Clubs may add a fee to this)

In 2024 we can offer Non-swimming memberships from the 1 January 2024 by:

• Joining the MSA Non-swimming Club ($10)
  • When logged into Swim Central go to Store
  • Click on Memberships
  • Type in MSA Non-swimmer Club in the Find a Club (search field)
• Your State/Territory (formally known as Branch) Non-Swimmer Club
  • please note some State/Territory may not offer this and some may charge a fee
  • please contact your State/Territory to see whether they are offering the Non-swimming State/Territory Club
• OR your club may offer the Non-swimming membership product
  • MSA $10 + associated State/Territory and Club components if applicable
  • It pays to check with your State/Territory or your club to see if they will be offering this for 2024

To purchase a Non-swimming membership:

If you do not have a profile already in Swim Central you need to create one

• Click on the JOIN HERE member tab on the right of the page
• Click on Don’t have a login? Register for an account
• Follow the steps to create a profile and verify your email address
• Return to the login page and log into Swim Central

If you have a profile in Swim Central

• you need to log into Swim Central using the email address associated with your existing profile
• If you have forgotten your password do s forgot password request
• Once you have logged in search for the MSA Non-swimming Branch or search for your club and select the Non-swimming product 

If you have been a swimming member but no longer wish to swim then you can purchase this membership – please note DO NOT purchase this Non-swimming membership if you intend to pick up swimming again in the same calendar year. 

Please check the club name when purchasing a membership product; that it is the correct Club you are wanting to join and is a Masters Club as some Swimming Australia clubs have similar names. Most Masters Swimming Australia clubs will have the word ‘masters’ in their name but some do not.

If you are unsure contact your Branch or the National Office: admin@mastersswimming.org.au

Download a PDF copy

If you have been previously registered with a Masters Swimming club and wish to change to a new club this is called a transfer. Members can transfer from one club to another club in Swim Central.

•  

Important information:

• Have not renewed for 2024?
  • You log into Swim Central (if you have a profile) or create one and purchase the membership with your New Club for 2024 NOT your previous Club
• Transferring members are entitled to a refund of like components.
• Current financial members must purchase a similar membership with the club they want to transfer ‘To’ (and apply for the transfer and this will trigger a refund)
• Transfer refunds are ‘like for like’ – for example:
  • A member with a 12-month membership can only apply for a transfer by purchasing a 12-month membership to the new club. (They will receive a refund of the MSA and Branch components if transferring within the same Branch. They will receive a refund of the MSA component if transferring interstate).
  • A member with a 6-month membership can only apply for a transfer by purchasing a 6-month membership to the new club. (They will receive a refund of the MSA and Branch components if transferring within the same Branch. They will receive a refund of the MSA component if transferring interstate).
  • A member with a 16-month membership can only apply for a transfer by purchasing a 16-month membership to the new club. (They will receive a refund of the MSA and Branch components if transferring within the same Branch. They will receive a refund of the MSA component if transferring interstate).
• Members will NOT receive a refund of:
  • The Club component they are transferring ‘From’
  • The Branch component if the ‘To’ Club is in a different Branch to the ‘From’ Club
• Any funds that are reimbursed should be received within 10 days of the transfer being initiated.

Question: What if I am a 2024 member with a 12-month membership (purchased between December 2023 and May 2024) and want to transfer after the 1 June?

• If the Club you are transferring ‘To’ still has a 12-month membership available you can purchase this and apply the transfer process and trigger the refund
• If the Club they want to transfer ‘To’ only has the 6-month memberships Live in the Store in Swim Central, please contact the National Office  – we will apply the relevant 12-month membership to your profile and once you purchase the 12-month product you can apply the transfer process and trigger the refund 

Question: What if I am a 2024 member with a 12-month membership (purchased between December 2023 and May 2024) and have purchased a 6-month membership after the 1 June – can I transfer or can I request a refund of the 12-month membership

• Please DO NOT request a refund of the 12-month membership 
• Please contact the National Office
• We will refund the 6-month membership and apply the 12 month membership of the Club you want to transfer ‘To’
• Once you purchase the 12-month product you can apply the transfer process and trigger the refund 

Please note you will NOT be able to transfer using the steps out lined below if:

• You are wanting to transfer between different membership products (eg 12 to 6 month)
• The membership is 30 days from expiring, has expired or expires today
• If a refund has been requested for a Membership
• Membership is a Trial Type or Second Claim

Please note the images below are currently from a Swimming Australia Help Sheet and the figures and memberships are not Masters Swimming Australia fees or memberships but the process is still the same.

1) Login to Swim Central 

2) Proceed to the member’s ‘Profile’ who is transferring clubs and select ‘View Profile’

3) From the Memberships accordion select the OLD membership and the membership details will display

4) Select ‘Transfer’. If this button is disabled, please contact your state administrator.

4) Search for your NEW club by club/organisation, postcode, or suburb

5) Once you have a selected the new club you wish to transfer to, a summary of any reimbursements you may be entitled to will display. To be entitled for a refund both memberships must be from the same season.

6) To purchase the new membership select ‘Go to Store’ at the bottom of the page

7) Find the new membership product and select  ‘Add to Cart’’

Please ensure you are transferring and purchasing for the correct person (this applies if you are the primary account holder in a family group)

8) Select Shopping Cart at the top of the page

9) At the checkout

1. Verify the contents of your trolley
2. Enter name on card
3. Enter credit card details,
4. Agree with Terms and Conditions
5. Select ‘Buy Now’

NB If your membership requires a document upload, please see here for details.

10) On the ‘Thank you for your purchase’ page select ‘Set as Primary Membership’. This club will become the preferred club/association for the member when participating in activities.

11) Select ‘Transfer From’ and the old membership you are transferring from will be listed

12) Select the old membership and you will be returned to the Membership Transfer page

13) On the Membership Transfer page please confirm

• Membership you are transferring from
• Membership you are transferring to
• Summary of Reimbursement

14) On completing the transfer the member will be eligible to receive a refund on any components which are common to both membership products (i.e. State fee and National fee components). 
To be entitled for a refund both memberships must be from the same season.

15) Select ‘Transfer’ and a pop up modal will show. Select ‘Transfer’

16) The transfer request is automatically approved and the new membership will display with a ‘Primary’ tag. Please note that this can take up to 30 minutes to occur.

17) The old membership can then be located under the ‘Inactive Only’ membership status with a ‘Transferred’ status tag

Please check the club name when purchasing a membership product; that it is the correct Club you are wanting to join and is a Masters Club as some Swimming Australia clubs have similar names. Most Masters Swimming Australia clubs will have the word ‘masters’ in their name but some do not.

If you are unsure contact your State/Territory (formally known as Branch)or the National Office: admin@mastersswimming.org.au

Download a PDF